General website usability terms
woodjoy.ro it is registered under SC Timural Group SRL, Acatari Nr 123, Mures, CUI RO15874289, J26/1455/2003.
We produce children’s furniture which is able to adapt and transform continuously, not only to the need of the child but of the whole family.
Constantly searching for the optimal combination of functionality, quality, environmental and ethical considerations and aesthetics, our products are made to last for generations.
Accessing the pages of this website, creating an account or ordering products from this website constitutes your agreement of the presented terms and conditions and all of the effects arising from them.
To this end, browsing this website or buying products from us, implies reading carefully these terms as they represent a contract between the parties.
The owner of this website reserves his right to edit the content, products, prices, images or descriptions at any moment without a prior notice to the users. This document will be available at any time to be consulted for further information.
Property rights and contents
SC Timural Group SRL gives limited access to this website and does not assign content rights to users. The content of this website is not to be copied, reproduced, distributed or exposed in other ways than permitted by law. Extracting any information for commercial purposes without the written consent of the owner represents a breachment of contract and of the present terms.
You also agree not to interfere with the security features of this website or other elements which prevent or restrict the usage or copying the content of this website.
Definitions
- Buyer: any person or company who places an order
- Seller: in this case SC Timural Group SRL
- Products and services: any product or service placed on any order that is to be delivered to the buyer by the seller.
- The order: the document which represents the agreement between the seller and the buyer by which the seller will deliver the products and services ordered and the buyer agrees to receive them and make the payment.
Ordering policy
In order to buy products from this website you have to enter accurate, current and complete personal information. In the situation that you enter false or incorrect information, the seller is not considered responsible for the delay or non-delivery of your order.
To place an order you have to add the products you wish to buy in the shopping cart and introduce your delivery or invoicing information. After you confirm your order you will be redirected to the payment page.
Payment policy
Payment methods are:
- Stripe
All the information regarding the value of the order is shown before confirming your order. There can be shipment fees or other taxes.
Delivery policy
The products will be delivered by courier (DPD inside EU and DHL worldwide). If in any case the shipment is not possible within the specified delivery time, the seller is obliged to inform the buyer of any delays or cancellation or to communicate a final delivery date.
The package will be properly packed and all packages will include documents such as invoice, warranty, user guide or product specifications.
Return policy
When the order arrives, please inspect it while a courier is close. In case there is any transit-related damage to the box/-es please notify the courier and check the box content immediately. If you find damage to the content as well, please take some quick photos of the box showing the label and damaged box as proof and mark the shipment on the delivery sheet as damaged. Please do not hesitate to notify us by sending the photos of the damaged box and damaged detail/-s. We will replace defective or missing parts as soon as possible. All deliveries are covered by transport insurance.
If there is some reason you are not satisfied with your WOODJOY product, you can make a return within 14 days of receiving your order. All returned items must be in the same condition i.e in its original packaging, with user guide and all internal packaging. WOODJOY is unable to accept returns or a refund for items that are not returned in exactly the same condition that they were purchased. This kind of returns will be covered by the customer.
The amount paid for the returned goods, will be returned to the Buyer within thirty (30) days from the receipt of the goods.
Our company reserves the right to refuse repetitive returns of the goods and suspend the customer’s account.
Also, the Seller cannot be held responsible for the loss of the products after they had been delivered to the Buyer or for any physical damages and injuries suffered as a result of improper use of the products.
In the contingency of an unforeseen event, neither party will be liable for the breach of contractual obligations.
Reclaim and complaints
All users and buyers have the right to contact us about the products received or the processing of personal data as is reglemented by the General Data Protection Regulation.
You can address your complaint through the contact form or at the email address contact@woodjoy.ro
Fraudulent activity
Certain sections of this website might require the registration of an account. We recommend that you keep your access data such as username or password somewhere safe and secured. In case you suspect a data breach or any fraudulent activity on your account, you must notify the website administrator at once.
Our company can not be held responsible for the unauthorised usage of your account, or for the loss of your information in case of unauthorised access in your account.