Delivery policy
The products will be delivered by courier (DPD inside EU and DHL worldwide). If in any case the shipment is not possible within the specified delivery time, the seller is obliged to inform the buyer of any delays or cancellation or to communicate a final delivery date.
The package will be properly packed and all packages will include documents such as invoice, warranty, user guide or product specifications.
Return policy
When the order arrives, please inspect it while a courier is close. In case there is any transit-related damage to the box/-es please notify the courier and check the box content immediately. If you find damage to the content as well, please take some quick photos of the box showing the label and damaged box as proof and mark the shipment on the delivery sheet as damaged. Please do not hesitate to notify us by sending the photos of the damaged box and damaged detail/-s. We will replace defective or missing parts as soon as possible. All deliveries are covered by transport insurance.
If there is some reason you are not satisfied with your WOODJOY product, you can make a return within 14 days of receiving your order. All returned items must be in the same condition i.e in its original packaging, with user guide and all internal packaging. WOODJOY is unable to accept returns or a refund for items that are not returned in exactly the same condition that they were purchased. This kind of returns will be covered by the customer.
The amount paid for the returned goods, will be returned to the Buyer within thirty (30) days from the receipt of the goods.
Our company reserves the right to refuse repetitive returns of the goods and suspend the customer’s account.
Also, the Seller cannot be held responsible for the loss of the products after they had been delivered to the Buyer or for any physical damages and injuries suffered as a result of improper use of the products.
In the contingency of an unforeseen event, neither party will be liable for the breach of contractual obligations.
Reclaim and complaints
All users and buyers have the right to contact us about the products received or the processing of personal data as is reglemented by the General Data Protection Regulation.
You can address your complaint through the contact form or at the email address contact@woodjoy.ro